Rules & Policies
CRUISE CANCELLATION AND ITINERARY CHANGE POLICY
Carnival reserves the right to cancel or substitute any scheduled port of call at any time and for any reason whatsoever without prior notice and shall not be liable for any loss to guests by reason of such cancellation or substitution.
For full details on this policy, click here.
This policy can also be found in Section 7 of your Cruise Ticket Contract.
AGE RESTRICTIONS ON BOARD
Drinking Alcoholic Beverages / Cigarette Smoking
- Guests must be 21 years of age or older to be served alcohol on board. Proper I.D with birth date is required.
- Guests must be 18 years of age or older to smoke and purchase cigarettes.
Casino and Bingo
- Guests must be 18 years of age or older to play the tables and the slot machines.
- Guests under 18 years of age are not permitted in the casino.
- Guests must be 18 years of age to purchase a bingo card and play.
- Guests must be 21 years of age or older to be in the “Serenity” adults-only area.
Spa Carnival and Cloud 9 Spa
- Fitness Center and Studio: Guests must be at least 18 years of age to use the fitness facilities on their own. Minor guests (12-17 years of age) may use the facilities provided they are accompanied by a parent or guardian (subject to restrictions posted outside the Fitness Center).
- Salon: Salon services (hair, nail and facial services) are available to guests of all ages.
- Spa Facilities: Guests must be at least 18 years of age to receive treatments or utilize spa facilities, including the sauna and steam rooms (within the locker rooms) as well as use of the Thermal Suite and Thalassotherapy Pool at the Cloud 9 Spas.
- ZSPA: Teens (13-17 years of age) must be accompanied by an adult when they book treatments on board. Parents or a guardian must complete and sign the spa’s consultation form acknowledging their consent before services are rendered.
Lounges, Shows and the Dance Club
- Guests under the age of 18 should be accompanied by an adult in all public areas of the ship.
- Guests under the age of 18 must vacate the dance club by 10:00 pm.
- Guests under the age of 18 may not attend the Late Night Shows, which are “R” rated.
Pools, water slides, whirlpools, WaterWorks and Splash Park
- To read about water sports policies, click here.
- Guests under 18 years of age must be accompanied by an adult (18 years or older) to participate in shore excursions. Some excursions require a minimum age to participate and will be noted accordingly.
Getting Off the Ship in Port
- Minor children 16 years of age and older may debark the ship in port without a parent or guardian. If the parent or guardian wishes to raise this age limit, they must contact the on board Security department.
- Minor children under 16 years of age must be accompanied by an adult (18 years or older) within the same travel group in order to debark the ship in port.
WHAT TO WEAR – DAYTIME
Casual attire is the order of the day. We suggest the following:
- Shorts and capris
- Tee shirts, polo shirts, blouses and tops (short sleeved or sleeveless)
- khakis and jeans
- Summer dresses
- Sweaters (for indoor, air-conditioned public areas)
- Work-out gear for the fitness center
- Bathing suits and cover up (for pools, beaches, water attractions and snorkeling)
- For cooler weather, clothing that can be layered
- Hat or visor (for outdoor use, to protect yourself from the sun)
- Comfortable shoes, sneakers, sandals and flip-flops. We suggest rubber-soled, low heeled or flat shoes for extra traction. Select shore excursions may require closed-toe shoes. The use of any footwear with wheels is prohibited on board the ship.
The Lido Restaurant is open daily for breakfast and lunch and has a more relaxed dress code than the Main Dining Room(s); however, shirts, bathing suit cover ups and footwear (including flip-flops) must be worn at all times.
To review what to pack for Evening Attire, click here.
Visiting Ports – What to Wear and Pack
Please note that in some ports of call, that it is against the law for anyone, including children, to dress in army-style camouflage clothing or carry items made with camouflage material. These ports include: Barbados, Dominica and Grenada.
Caribbean Cruises: For details on what to pack, click here.
All staterooms and suite accommodations are an entirely smoke free environment, including the outside balcony. This policy includes all forms of smoking, including but not limited to, cigarettes, cigars, electronic cigarettes (E-cigarettes), tobacco pipes and personal vaporizers.
Cigarette, electronic cigarette and personal vaporizer smoking will only be permitted in designated exterior open deck areas, as well as our night clubs (except on Carnival Horizon, Carnival Sunshine and Carnival Vista), and in certain areas within the casino (for playing guests while at designated slot machines and table games) and the casino bar. Cigar and tobacco pipe smoking will only be allowed in designated exterior open deck areas.
Guests who smoke in their staterooms or on their balconies will be assessed a $250 cleaning and refreshing fee on their Sail & Sign account. Information on this fee is included in Carnival’s cruise ticket contract. Guest agrees to strictly comply with Carnival’s non-smoking policy.
To see locations where you can smoke on your cruise, click here.
POLICIES FOR SHIPBOARD WATER SPORTS
Pools are generally open 8:00 am to midnight; hours may vary and are listed in the daily Fun Times newsletter.
Carnival Cruise Line is committed to providing a safe and enjoyable environment for all of our guests in all aspects of their cruise experience. This includes pool safety, which we have always taken very seriously.
Vigilance and awareness is clearly proven to be the best means for ensuring safety when using water facilities such as pools and waterparks and everyone, including parents and employees, share in that responsibility. To that end, we have made and will continue to make significant investments in training our employees through highly respected water safety training organizations on water safety, CPR and first aid as well as being prepared to initiate proactive intervention if necessary. All ships in the Carnival fleet provide complimentary swim life vests for use in ship pools. To learn more, click here.
No lifeguard on duty | Parents are responsible for their children | No children in diapers or who are not toilet-trained | Use pool at your own risk | Showers are required prior to use | Watch your step on wet surfaces | Use ladder and handrails to enter and exit the pool | Do not use if you are experiencing diarrhea, vomiting or fever | No running, horseplay, jumping or diving | No glass containers, eating or smoking | Take children on frequent bathroom breaks.
Waterslides are generally open 9:00 am to sunset; hours may vary and are listed in the daily Fun Times newsletter.
- Twister Waterslide
- Minimum Height: 42 inches | Maximum Weight: 265 pounds
- Speedway Splash Racing Slides
- Minimum Height: 42 inches | Maximum Weight: 265 pounds
- Mini Racer Slides for Children
No lifeguard on duty | Parents are responsible for their children | Enjoy our water features at your own risk | Read and obey all posted signs and follow all instructions given by attendants | Showers are required prior to use | Watch your step on wet surfaces | Special caution should be taken by pregnant women, children and older adults | Do not use the slides if you are pregnant or suffer from a back condition | Consult a physician before use if you are on medication or have high or low blood pressure, cardiovascular disease, diabetes or other medical conditions | No one under the influence of alcohol or drugs is allowed in the WaterWorks area | No glass containers, eating or smoking | Do no use if you are experiencing diarrhea, vomiting or fever | No running, horseplay jumping or diving | Take children on frequent bathroom breaks | No children in diapers or who are not toilet-trained
Spray Parks are generally open 9:00 am to sunset; hours may vary and are listed in the daily Fun Times newsletter.
Spray Park Rules
No lifeguard on duty | Parents are responsible for their children | No children in diapers or who are not toilet-trained | Enjoy our water features at your own risk | Showers are required prior to use | Watch your step on wet surfaces | Do no use if you are experiencing diarrhea, vomiting or fever | No running, horseplay jumping or diving | No glass containers, eating or smoking | Take children on frequent bathroom breaks
Whirlpools in the Serenity area are for guests 21 years of age and older. Select whirlpools in other locations on board are for guests 18 years of age and older; For all other whirlpools, children must be accompanied by an adult – we strongly recommend children under 6 do not use the whirlpools. Whirlpools are generally open 8:00 am to midnight; hours may vary and are listed in the daily Fun Times newsletter.
No lifeguard on duty | Parents are responsible for their children | Use whirlpool at your own risk | Wear suitable attire and remove all jewelry | Showers are required prior to use | Watch our step on wet surfaces | Check water temperature before entering | Use handrails when entering and exiting the whirlpool | Use of the Whirlpool should not exceed 15 minutes | Special caution should be taken by pregnant women, children and older adults | Leave the Whirlpool immediately if you experience any adverse symptoms such as dizziness, shortness of breath or drowsiness | Consult a physician before use if you are on medication or have high or low blood pressure, cardiovascular disease, diabetes or other medical conditions | Do not use if you are immunocompromised or are experiencing diarrhea, vomiting or fever | No running, horseplay, jumping or diving | No glass containers, eating or smoking | Take children on frequent bathroom breaks | No children in diapers or who are not toilet-trained
SAFETY BRIEFING – MUSTER STATION DRILL
In 2009, Carnival Cruise Lines implemented a new Safety Briefing, formerly referred to as the ‘Boat Drill’.
According to SOLAS (Safety of Life at Sea), Chapter III, Regulations 19.2.2. and 19.2.3, whenever new passengers embark, a passenger Safety Briefing shall be given immediately before sailing or immediately after sailing. Passengers shall be instructed in the use of the life jackets and the action to take in an emergency.
Therefore, when the signal for the Safety Briefing blares out, guests will no longer be required to go to their stateroom to collect their life jackets. They will proceed directly to their assigned muster station from their location at that time.
The letter of the muster station to which the guest is assigned (according to stateroom number) is printed on the left bottom corner of the Guest’s Sail & Sign card. The guest will need to have the Sail & Sign card in hand during the Safety Briefing.
During the Safety Briefing, the Evacuation Personnel will be visible to all guests and demonstrate how to wear a life jacket.
This procedure will improve the guest’s experience and prevent unnecessary accidents due to hanging strings from the life jackets as well as heat exhaustion at the muster stations during summer-type weather.
RESERVING SUN LOUNGERS
Carnival Cruise Lines has a system designed to ensure that all guests are able to enjoy equal access to sun loungers by preventing seat saving in outdoor deck areas.
Shipboard team members monitor sun lounge usage and if they observe a seat that contains a towel or personal belongings but appears to be unoccupied, a notification is placed on the chair indicating the current time. If the chair remains unoccupied for 40 minutes, the contents are removed and held for the guest’s safekeeping.
Guests are advised of the system via public address announcements by the cruise director, signage in outdoor deck areas, messages displayed on the Seaside Theater poolside LED screen, as well as notices in ‘Fun Times,’ the daily shipboard newsletter.
CODE OF CONDUCT
We welcome you aboard and wish you a wonderful vacation on our vessel. We want every guest to have a truly enjoyable cruise experience.
Therefore, please be considerate of your fellow guests while on board. Carnival will not tolerate any behavior affecting the comfort, enjoyment, health, safety or well-being of other guests or our crew. We reserve the right to to refuse or discontinue passage to anyone who, in Carnival’s judgment, is conducting themselves in a manner that adversely affects the cruise experience of others.
Please refer to paragraphs 5(b), 8 and 16 of your cruise ticket contract for more details on this important policy. Click here to view.